Conversational AI Specialist

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Birdie HR

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🛡️ Insurance

💼 Consulting

⚖️ Legal

Insurance • Consulting • Legal

Birdie HR is a dedicated Employer of Record that streamlines the back office operations for recreation businesses. By handling payroll administration, benefits administration, insurance coverage, compliance, and HR technology support, Birdie HR alleviates the administrative burden, allowing businesses to focus on growth. With quick onboarding and comprehensive support services, Birdie HR ensures teams are paid and protected while adhering to all legal requirements.

📋 Description

• Train and continuously improve the AI agent's responses through structured content and configuration • Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current • Monitor live chat conversations to identify inaccurate or unclear AI responses and flag/fix them • Update AI configurations when promotions, bonuses, or policies change • Coordinate with the technical vendor to report and track issues, ensuring fixes are tested before going live • Support monitoring after updates to confirm the AI agent is working correctly for users

🎯 Requirements

• Fluent in Polish (native or near-native) and English, both written and spoken • Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred • Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses • Comfortable working with basic structured data formats (e.g., reading simple JSON-like data); full training will be provided • Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus • Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams • Prior experience in iGaming, customer support, or live chat operations is a plus • Prior experience in content writing, knowledge base management, or FAQ documentation is a plus • Curiosity about AI/chatbot technology and willingness to learn new tools

🏖️ Benefits

• Competitive compensation • Regular career development reviews • Flexible working hours • Remote work options • Generous vacation and sick leave policy • Financial assistance for professional development • Educational allowances • Monthly allowance for personal activities • Comprehensive health insurance plans • Referral program • Team-building activities and corporate parties