ATM Tech Support Specialist

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November 19

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Bitcoin Depot

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Finance • Crypto

Bitcoin Depot is a leading provider of Bitcoin ATMs, boasting the largest network of Bitcoin ATMs across the U. S. , Canada, and Puerto Rico. The company offers a variety of ways to buy cryptocurrency, including in-person transactions at their ATMs, funding Bitcoin wallets at checkout counters of participating retailers, and purchasing crypto online with debit or credit cards. Bitcoin Depot aims to make cryptocurrency accessible and convenient for everyone, offering a combination of physical and digital services to meet the needs of users. Customers can explore their extensive network of 15,000+ locations to find nearby Bitcoin ATMs, ensuring crypto transactions are easy and within reach.

51 - 200 employees

Founded 2016

💸 Finance

₿ Crypto

📋 Description

• Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs. • Review internal and external requests and notifications to support ATM performance and end user service needs. • Effectively triage hardware and software issues and open service calls as needed. • Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs. • Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements. • Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime. • Liaison with customers as needed to maintain the business partnership and mitigate escalations. • Make recommendations to improve efficiency within the team and/or cross functional departments. • Assist other team members and perform other duties as assigned from time to time.

🎯 Requirements

• A minimum of one year in an ATM technical service role either in a field or call center environment. • A minimum of a working knowledge level of Kaba Mas locks is preferred. • Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. • Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. • Strong, professional communications skills both orally and written. • A basic understanding of cryptocurrency.