Principal Implementation Engineer, Customer Support – EMEA

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bitwarden

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

📋 Description

• Function as a Subject Matter Expert for Bitwarden and its suite of services • Lead technical planning and execution of new deployments, with a focus on large Enterprise engagements • Advise customers on industry best practices for the full Bitwarden stack • Solve customer issues and identify future solutions • Provide guidance and assistance for customer implementations and general security • Serve as a dedicated customer point of contact through ticketing and email systems • Participate in quarterly business reviews, environment audits, best-practices reviews, and product feature adoption • Collaborate with Engineering and Product to triage bug reports and feature requests • Assist training and culture sharing within the Implementation Engineering Team • Guide knowledge sharing with Implementation Engineers and Technical Writing • Lead or assist internal projects involving environment replication, third-party integrations, and automations • Occasionally represent Bitwarden at customer meetings, industry events, or team offsites; some travel may be required

🎯 Requirements

• Excellent English and grammar • Excellent problem-solving skills • Strong technical ability and emotional intelligence • Empathy and ability to advocate for others • Passion for helping Bitwarden users • Experience from a previous technical position, such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer • Equivalent education or demonstrable skills may be accepted • Ability and desire to work remotely • Familiarity with several of the following areas/technologies is preferred: Bitwarden; Linux, Windows, and macOS; Docker (Swarm Mode), Kubernetes, and Podman; NFS, SMB/CIFS, and Block storage; Bash and PowerShell; Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta; GCP, AWS, and Azure; Android and iOS; GitHub; NGINX; SQL; TCP/IP; DNS; HTTP; SMTP; SAML and OpenID Connect; TLS/SSL and PKI

🏖️ Benefits

• All-remote team and remote work arrangement • Personal and professional development through new challenges and the #growth-club • Supportive team environment and knowledge sharing • Opportunity to become an expert in security and open source software • Sense of purpose contributing to a more secure internet experience • Motivated and supportive team members across the world