Bizbox Publishing
Media • Fashion • Beauty
Bizbox Publishing is an innovative creative media services company that partners with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. The company offers publishing and creative services, producing content and media partnerships for lifestyle and entertainment brands, and operates offices in Delhi and Pune while recruiting creative professionals.
201 - 500 employees
📱 Media
👗 Fashion
💄 Beauty
Customer Service Supervisor
Job not on LinkedIn
June 15
Bizbox Publishing
Media • Fashion • Beauty
Bizbox Publishing is an innovative creative media services company that partners with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. The company offers publishing and creative services, producing content and media partnerships for lifestyle and entertainment brands, and operates offices in Delhi and Pune while recruiting creative professionals.
201 - 500 employees
📱 Media
👗 Fashion
💄 Beauty
📋 Description
• Oversee and manage customer service escalations • Ensure timely, effective issue resolution while maintaining high team standards • Supervise, coach, and assess team performance • Report to senior management • Analyze and assess severity of complaints to determine escalation paths • Manage workflow, prioritize tasks, and ensure KPIs are met • Quality control of client communication and provide constructive feedback • Maintain client records and support organizational tasks as assigned
🎯 Requirements
• 5+ years of experience in customer service • Professional-level written and verbal communication skills in English • Flexibility with weekly schedules, including weekends • Experience in customer service escalations • Self-motivation, reliability, and strong problem-solving skills • Proficiency in English verbal and written communication • Experience with Salesforce is advantageous.
🏖️ Benefits
• A workplace driven by non-negotiable 'Culture First' organizational values. • A competitive and progressive Leave Policy.
Apply NowSimilar Jobs
June 14
As Customer Support Manager, lead support at Wonder Works, a construction firm focused on quality.
June 12
Wonder Works seeks a Customer Support Manager to enhance service quality and team dynamics.
June 12
As a Technical Customer Service Representative, develop and maintain Masterkey code records remotely for dormakaba in Indianapolis.
🇺🇸 United States – Remote
💵 $50k - $60k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
June 11
Join XACT as a Customer Service Representative providing support from home. Use your skills to assist customers with orders and solutions.
June 7
Remote Virtual Customer Care Specialist at Brenmar Associates providing customer support, problem resolution, training, and flexible scheduling with performance bonuses.