Customer Success Manager

🕒 2 days ago

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BizIQ - Smart Growth Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

BizIQ is a digital marketing agency specializing in helping small businesses grow through comprehensive local and organic search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, and website design services. With a focus on local SEO and reputation management, BizIQ aims to enhance a company's online presence to attract more local customers and increase brand visibility. They offer a variety of digital marketing packages personalized to meet the unique needs of their clients, ultimately driving customer growth through targeted online strategies. BizIQ has successfully assisted over 33,000 businesses, tailoring their services to ensure performance-based results and client satisfaction.

📋 Description

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing • Implement retention and growth strategies to boost client retention and find account expansion opportunities • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

🎯 Requirements

• 2+ years of experience managing and building high-performing customer success teams • 5+ years of account and client management experience with a strong record of achieving retention and growth targets • 5+ years experience with CRM tools, Microsoft or Google Office Suite of products • Digital Marketing Experience preferred but not required • Bachelor’s Degree in business, marketing, or a related field preferred.

🏖️ Benefits

• United Health Medical plans (with Company HSA Contribution) • MetLife Dental plans • Vision plan • Life Insurance • Disability Insurance and more • 15 days of PTO accrued annually • 6 paid holidays • 4 floating holidays • 401K • Inclusive and supportive parental leave policy • BizBucks rewards program where you can receive weekly prizes Including Amazon gift cards or other prizes.