Client Success Manager

🕒 July 15

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BizLibrary

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📚 Education

👥 HR Tech

💰 Private Equity Round on 2018-12

eCommerce • Education • HR Tech

BizLibrary is a learning and development platform designed to enhance employee skills and productivity through comprehensive training programs. The company offers solutions for compliance culture, upskilling and reskilling employees, and supporting leadership development across organizations. BizLibrary's platform includes a curated content library, learning management system (LMS), and a range of use cases such as annual compliance, onboarding, leadership development, and remote work training. They aim to improve employee engagement, retention, and performance with a variety of training resources and tools. BizLibrary is recognized for creating impactful learning solutions that cater to different business needs.

📋 Description

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities • Serve as an advisor to client stakeholders, translating business challenges into actionable learning strategies • Build and maintain stakeholder relationships to ensure alignment and ongoing engagement • Monitor and influence client health indicators, including adoption, utilization, engagement, and stakeholder alignment • Proactively identify risks to client success and activate action plans and internal resources • Lead program launch and ongoing enablement, partnering cross-functionally throughout the client lifecycle • Leverage data and insights to guide client strategy and identify performance improvement opportunities • Identify growth and expansion signals and partner with Client Account Executives on opportunity development and client readiness • Act as the internal client advocate, aligning teams and delivering value within scope

🎯 Requirements

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment • Ability to drive adoption and customer engagement across a portfolio of clients • Ability to build relationships and influence stakeholders, including program owners and leadership • Ability to analyze customer data and translate insights into actionable recommendations • Ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment • Strong written, verbal, and presentation communication skills • Experience collaborating cross-functionally with sales, product, and support teams • Proficiency with CRM platforms such as Salesforce, customer engagement tools, and reporting dashboards • Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy • Proficiency with Microsoft Office or Google Workspace • Proficiency using AI tools such as ChatGPT to synthesize call notes, draft client communications, prepare meeting plans, and identify risks and recommended actions • Critical thinking and judgment when using AI, including accuracy, data privacy, and high-quality client-facing outputs

🏖️ Benefits

• Work from anywhere within the US for most roles • Competitive Salary • Medical, Dental, and Vision Insurance • Flexible PTO • 401K - 100% vested with ~4% match • 12 Paid Holidays • Company Laptop • Reimbursement for home office expenses • Employee Referral Bonuses • Short-Term and Long-Term Disability Insurance • FSA & HSA Options • Life Insurance • Personal and Professional Development • Employee Assistance Program (Mental Health) • Parental Leave + baby bonus • Additional incentive compensation eligibility