Blackpoint Cyber
51 - 200 employees
💰 $190M Series C on 2023-06
Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations.
Director, Client Success
🕒 6 days ago
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Blackpoint Cyber
51 - 200 employees
💰 $190M Series C on 2023-06
Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations.
📋 Description
• Lead and scale the Client Success team • Own the partner journey from onboarding through renewal • Partner with Sales and Product on partner needs and feedback • Develop and maintain CS playbooks and AI tooling standards • Use platform telemetry to surface adoption gaps and at-risk accounts • Define and track a comprehensive metrics framework • Deploy AI-powered dashboards and churn prediction models • Build AI-assisted onboarding sequences and digital engagement programs
🎯 Requirements
• 8+ years in Customer Success or Account Management, with 5+ years in a leadership role • Demonstrated track record in cybersecurity & MSP-focused environments • Proven ability to lead cross-functional initiatives • Strong communication, analytical, and executive presence skills • Analytical fluency with platform telemetry and usage data • Demonstrated experience building AI-assisted CS motions, automated digital-touch programs • Track record of owning and improving NRR, GRR, and expansion revenue in a high-growth environment • Familiarity with AI governance, prompt engineering, or building with LLM-based tooling is a plus
🏖️ Benefits
• Health, Vision, Dental, and Life Insurance plans • 401k plan • Discretionary Time Off • Other minor perks
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