UX Strategist

🕒 January 23

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Blenderbox, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

Government • Design • Technology

Blenderbox, Inc. is a human-centered design agency specializing in transforming government systems and services to enhance efficiency and user-friendliness. Founded in 2000, Blenderbox focuses on civic engagement, creating accessible technology and improving the customer experience for public services. The company is proud of its WBE and SBA Woman-Owned Small Business certifications, and it actively works on reducing administrative burdens by digitizing complex paper-based systems. Blenderbox is committed to designing government services that citizens will love to use, with a strong emphasis on equity, access, and operational efficiency.

📋 Description

• Lead stakeholder research, discovery interviews, and requirements gathering to inform UX and experience strategy • Synthesize user needs, business goals, policy constraints, and technical considerations into clear experience direction • Define experience principles, success criteria, and structural approaches for digital products and services • Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture • Define content strategy as part of the overall UX approach, focusing on content structure, hierarchy, sequencing, and clarity • Create and document content models that support scalable, reusable, and accessible user experiences • Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints • Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces • Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements • Review and guide design work to ensure usability, accessibility, and alignment with requirements and constraints • Collaborate with engineers and technical leads to ensure UX and content strategies are feasible and well-integrated into technical solutions • Participate in client workshops and presentations, clearly communicating experience decisions, tradeoffs, and rationale

🎯 Requirements

• Significant experience (typically 8+ years) in UX strategy, experience design, or a related discipline • A portfolio or body of work demonstrating experience strategy, systems thinking, and UX decision-making (not just visual design) • Strong experience conducting stakeholder research and synthesizing qualitative inputs into actionable strategy • Demonstrated ability to define information architecture and content models for complex systems • Experience shaping UX strategy for CMS-backed and data-driven digital systems, including administrative or operational interfaces • Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience • Comfort collaborating across UX, design, and technical domains • Strong communication skills, including presenting strategy to non-design stakeholders • Familiarity with accessibility standards and inclusive design practices • Experience working in government, education, healthcare, or other regulated environments is a plus.

🏖️ Benefits

• health coverage • paid time off • retirement contributions