Director of Professional Services

Job not on LinkedIn

August 3

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

Apply Now

Receive Emails with Similar Jobs

Blink - The Frontline Experts

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • HR Tech

Blink - The Frontline Experts is a leading provider of mobile-first employee experience platforms designed to enhance employee communications, engagement, and intelligence. The platform connects organizations digitally by offering secure internal communications, streamlined digital access, and robust employee analytics. Recognized by Gartner Peer Insights for excellence in employee communications, Blink serves various industries including healthcare, transit, manufacturing, and retail, among others. Their tools help companies improve employee engagement, retention, and overall productivity by providing a unified system for internal communications and collaboration.

51 - 200 employees

Founded 2019

☁️ SaaS

🏢 Enterprise

👥 HR Tech

📋 Description

• We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe. • 80% of the global workforce is a frontline worker; yet their work experience - how they work, how they connect with systems, with others, etc - is fundamentally disjointed and difficult compared to desk-based workers. • Blink has built an unparalleled employee super-app to achieve our mission of closing this digital divide and enable distributed organizations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink’s super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand. Our cutting-edge platform serves thousands of users across the globe, empowering enterprises to engage, motivate, and retain their most valuable assets—their people. • Blink has been named in Sifted’s Top 100 fastest growing companies, G2’s report for best employee engagement software and recognised by Gartner as a leading software provider in their annual market guide for Employee Communications Application. • Our Implementation team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement, and instant business value. We are seeking an Implementation Team Lead to join our team, manage and mentor the US team, and oversee the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This will role will report in to our Global VP of Implementation based in the UK. • This role requires a blend of strategic thinking, technical expertise, relationship management, and leadership skills to drive change and value realization for our customers. As the most senior Implementation resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Additionally, you will be responsible for the growth and development of the team, ensuring their success while also working closely with our partnerships team to help scale our efforts with an expanding partner ecosystem and our Sales function to help drive and bring in new business.

🎯 Requirements

• Team management experience, with a demonstrated ability to manage and mentor a team of high-performing professionals. • Previous leadership experience in managing software implementation projects in a B2B software business, guiding and supporting a team to deliver successful outcomes for large enterprise customers. • Strong project management skills in overseeing multiple projects and ensuring deadlines are met or exceeded, while effectively guiding the team team to maintain the same quality of communication and progress with customers. • Strong understanding of change management principles and experience in driving organizational change in large enterprises. • Proven ability to manage and influence multiple senior stakeholders in complex large-scale organizations and comfortable managing these relationships. • Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector. • Excited to be involved in a scaling Professional Services function and business, where you can share ideas, drive growth, and enhance our service delivery capabilities. • Empathetic, sincere, and emotionally intelligent about solving customer problems, leading and mentoring the team to understand and address customer challenges and pain points. • Experience in a metric-driven environment, being held accountable for the success of you and your team’s projects. • Ruthlessly organized, with the ability to balance multiple tasks and priorities, provide regular updates, delegate effectively, and represent Blink as a world-class product. • Project management qualifications are beneficial. • c.20% US Travel required.

🏖️ Benefits

• A competitive salary • Generous equity allocations with significant upside potential • 401(k) A generous plan to help you save for a bright future • Private health insurance- we'll pay for your medical, dental, and vision coverage • The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.