Director of AI Development

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November 18

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Bloomerang

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Non-profit • SaaS • Charity

Bloomerang is a community-focused nonprofit donor management software designed to deliver a better giving experience and help organizations thrive. It offers a comprehensive platform tailored for nonprofits, including features such as donor database management, marketing and engagement tools, reporting and analytics solutions, and volunteer and membership management systems. Bloomerang aims to enhance donor retention and increase fundraising efficacy by equipping nonprofits with the tools they need to nurture relationships and drive donations. Trusted by over 23,000 organizations, Bloomerang helps nonprofits raise more funds and create lasting change through streamlined operations and an intuitive user experience.

201 - 500 employees

Founded 2012

🤝 Non-profit

☁️ SaaS

🤲 Charity

💰 $33M Debt Financing on 2021-02

📋 Description

• Lead AI Product Engineering: Oversee all AI-native product development efforts, including AI copilots, agents, and intelligent automation within Bloomerang’s CRM, Fundraising, and Volunteer solutions. • Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-impact AI features that delight customers and advance Bloomerang’s mission. • Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness. • Partner on Monetization Strategy: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics. • Advance Data Foundations: Oversee data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability. • Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve real-world challenges and deliver measurable mission impact. • Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered decisions and recommendations. • Scale a High-Performing Team: Recruit, mentor, and develop a team of engineers and applied AI practitioners, fostering a culture of innovation, accountability, and velocity. • Innovate with Modern Tools: Embed tools such as GitHub Copilot, Claude Code, and internal AI development environments to accelerate productivity and enable experimentation. • Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to align AI initiatives with overall platform modernization and customer experience goals.

🎯 Requirements

• 12+ years of software engineering experience, including 5+ years leading AI, data, or software teams in a product development environment • Proven experience building and deploying customer-facing AI features (e.g., copilots, predictive analytics, intelligent automation, or natural language interfaces) • Strong technical grounding in machine learning, LLM orchestration, prompt engineering, retrieval-augmented generation (RAG), and model evaluation practices • Demonstrable expertise in LLM orchestration frameworks (LangChain, LlamaIndex, or similar) and multi-model routing solutions (LiteLLM, vLLM, etc.) for high-availability, production-scale AI agents • Solid understanding of data architecture, including ETL pipelines, data lakes, and warehousing (e.g., Snowflake, Redshift, BigQuery, Databricks) • Familiarity with API-based AI integration frameworks and model cost optimization strategies • Experience defining or influencing AI pricing, packaging, or consumption models in SaaS environments • Hands-on knowledge of modern development stacks (Node.js, Python, React, .NET) and AWS cloud infrastructure • Hands-on experience implementing observability for AI systems, including leveraging OpenTelemetry (OTel) for distributed tracing, cost monitoring, and diagnosing model failures (latency, hallucinations, prompt errors) in production environments • Deep appreciation for responsible AI, data privacy, and ethical development practices • Ability to translate complex technical concepts into business outcomes and communicate effectively with non-technical audiences • Knowledge of vector databases, embeddings, and semantic search systems • Passion for applying technology to social good and helping nonprofits achieve greater impact.

🏖️ Benefits

• Health + Wellness: You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. • Time Off: You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! • 401k: You’ll receive a 401k match to help invest in your future. • Equipment: Everything you need to be successful, shipped right to your door. You got this. We got you.