Bloomreach
eCommerce • SaaS • Artificial Intelligence
Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.
501 - 1000 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $30M Debt Financing on 2022-10
Associate Product Support Specialist
July 3
🇸🇰 Slovakia – Remote
💵 €1.7k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Bloomreach
eCommerce • SaaS • Artificial Intelligence
Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.
501 - 1000 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $30M Debt Financing on 2022-10
📋 Description
• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts • As an expert, provide help to other consultants with advanced use-cases • Work on rotations day/night. Day shift: 9AM-5PM. Night shift: 5PM-1AM.
🎯 Requirements
• Basic understanding of HTML, CSS, JS • Problem solving skills (from identification to resolution) • Analytical thinking and ability to learn quickly • English language (advanced or native level) • Interest in data analytics and online marketing • Know how to communicate and build relationships over time with clients • Previous work experience in a client facing role, support or in marketing • Understanding of the link between frontend and backend, network requests • Basic understanding of programming (algorithms, conditions, cycles) • More than 1 year of experience in SaaS company
🏖️ Benefits
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* • Everyone gets to participate in the company's success through the company performance bonus.* • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. • We reward & celebrate work anniversaries -- Bloomversaries!*
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