bloXroute Labs
Blockchain • SaaS • Fintech
bloXroute Labs is a company that offers blockchain infrastructure services designed to enhance transaction speeds and trading performance. Their flagship product, the Blockchain Distribution Network (BDN), provides improved trading performance for major blockchains like Ethereum (ETH), Binance Smart Chain (BSC), and Solana. In addition to high-speed blockchain networking, bloXroute offers solutions for validators, traders, and decentralized applications (dApps) to maximize rewards, efficiency, and strategic trading. They focus on safeguarding transactions against frontrunning and ensuring regulatory compliance. bloXroute supports enterprise-level traders with dedicated support, utilizing their expertise in decentralized finance (DeFi) and blockchain technologies to deliver a trusted and flexible network solution.
11 - 50 employees
Founded 2018
☁️ SaaS
💳 Fintech
💰 $70M Series B on 2022-04
Support Manager
October 16
🗣️🇨🇳 Chinese Required
bloXroute Labs
Blockchain • SaaS • Fintech
bloXroute Labs is a company that offers blockchain infrastructure services designed to enhance transaction speeds and trading performance. Their flagship product, the Blockchain Distribution Network (BDN), provides improved trading performance for major blockchains like Ethereum (ETH), Binance Smart Chain (BSC), and Solana. In addition to high-speed blockchain networking, bloXroute offers solutions for validators, traders, and decentralized applications (dApps) to maximize rewards, efficiency, and strategic trading. They focus on safeguarding transactions against frontrunning and ensuring regulatory compliance. bloXroute supports enterprise-level traders with dedicated support, utilizing their expertise in decentralized finance (DeFi) and blockchain technologies to deliver a trusted and flexible network solution.
11 - 50 employees
Founded 2018
☁️ SaaS
💳 Fintech
💰 $70M Series B on 2022-04
📋 Description
• Provide first-line support to customers in the APAC region • Troubleshoot and resolve issues by working with the DevOps and Engineering teams • Help users with basic maintenance and issue resolution • Spot service issues and quality gaps across different blockchains • Clarify quality expectations from the Dev and Product teams • Use data to suggest improvements and support overall service quality
🎯 Requirements
• Minimum of 2 years of experience as Support Engineer • Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements • Fluent in both English and Mandarin • Linux experience • AWS experience • Knowledge and experience with blockchain and crypto technology • Good understanding of crypto industry in APAC region is a plus • Excellent presentation skills, ability to simplify technical data into crystal clear ideas • Creative and entrepreneurial person with excellent teamwork skills and startup attitude
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