Learning Programme Manager

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November 14

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Blue Ocean Global Technology

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Consulting • Digital Transformation • Technology Development

Blue Ocean Global Technology is a consulting firm specializing in digital transformation, business consulting, and technology development. With a commitment to driving positive outcomes for clients, they offer a wide array of services including risk management, public relations, reputation management, and intellectual property consulting. As a federal contractor, they play a vital role in important government initiatives and uphold high standards of quality and compliance. Their diverse team of experts collaborates to deliver innovative solutions that enable businesses to thrive in a rapidly evolving market.

51 - 200 employees

📋 Description

• Design, develop, and maintain engaging, on-demand learning experiences for Brandwatch Academy using the LMS (Skilljar). • Manage LMS operations including course setup, path structuring, user testing, and reporting on user feedback. • Collaborate with subject matter experts, stakeholders, and cross-functional teams (Customer Success, Product, Marketing, Community) to identify learning needs and translate them into impactful educational content. • Apply adult learning principles and instructional design best practices to create course outlines, conceptual and instructional video scripts, quizzes, certificates, and other educational resources. • Continuously assess and improve course content based on learner feedback, LMS analytics, and evolving customer use cases. • Maintain up-to-date knowledge of the Brandwatch product suite and integrate real-world use cases into course design. • Lead and contribute to Academy projects and initiatives, including internal communications and customer education strategies. • Advocate for customer-centric learning experiences and ensure alignment with business goals and customer success metrics. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree, or a related field preferred. • Typically, 3+ years of experience • Demonstrated experience managing LMS platforms and creating scalable learning content. • Experience working in a SaaS or technology-driven environment is a plus. • Familiarity with customer education, community engagement, or support functions is advantageous.