Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
1001 - 5000 employees
💳 Fintech
💸 Finance
🤝 B2B
Customer Experience Expert
November 20
🇨🇴 Colombia – Remote
💵 $2.6M / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
1001 - 5000 employees
💳 Fintech
💸 Finance
🤝 B2B
📋 Description
• Liderar el seguimiento de comercios y generar la mejor experiencia a los clientes que se comunican por diversos canales. • Resolver inquietudes, peticiones, quejas y reclamos de los clientes. • Realizar seguimiento de casos inusuales o que requieren acompañamiento especial. • Identificar oportunidades de mejora en los servicios y procesos internos de Bold y comunicarlos a nuestros líderes.
🎯 Requirements
• 2+ años de experiencia en servicio al cliente por canales digitales, seguimiento de comercios. • Alto nivel de análisis, proyección, orientación a la mejora continua y pensamiento crítico para brindar soluciones efectivas a nuestros clientes. • Manejo de indicadores de calidad y efectividad en servicio al cliente. • Disponibilidad para trabajar por turnos diurnos, domingo a domingo con dos días de descanso.
🏖️ Benefits
• Contrato a término indefinido • Trabajo remoto tiempo completo • Auxilio para medicina prepagada o plan complementario • Acciones de la compañía de etapa temprana con alto potencial de retorno • Salario competitivo + Bono por cumplimiento de objetivos • Apoyo económico para educación • Tecnologías y procesos de clase mundial • Días libres adicionales a las vacaciones • Bono para salud visual • Bienestar emocional
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