Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
501 - 1000 employees
🤝 B2B
☁️ SaaS
Senior Customer Advocate
November 24
Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
501 - 1000 employees
🤝 B2B
☁️ SaaS
📋 Description
• - You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. • - Customer consultation calls, tech troubleshooting, escalations and investigation • - Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved. • - Ensure proper and timely escalation of issues to meet internal and external expectations. • - Identify opportunities and recommendations for continuous process improvement. • - You are expected to deliver service excellence and maximize customer satisfaction. • - Work with the external team to stay updated on product and service knowledge.
🎯 Requirements
• - At least a bachelor’s degree in any field you’re passionate about! • - 3 years of customer service experience (may it be email, phone, or chat support). • - Previous experience supporting SaaS products. • - Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. • - Excellent reading comprehension, and verbal, and written communication skills. • - Strong and effective phone contact handling skills. • - An ability to understand and communicate complex ideas to customers, both verbally and in written form. • - Knowledge and experience with Intercom CRM is a plus. • - Aptitude to quickly learn and navigate new technology, systems, and applications. • - The ability to accept feedback gracefully and with an open mind. • - Intermediate understanding of common Customer Experience best practices. • - Customer orientation and ability to adapt/respond to different types of characters.
🏖️ Benefits
• - Private Health Insurance • - Paid Time Off • - Training & Development
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