Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
501 - 1000 employees
🤝 B2B
☁️ SaaS
Senior Customer Advocate – Project-based
November 25
Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
501 - 1000 employees
🤝 B2B
☁️ SaaS
📋 Description
• Leverage AI tools to enhance customer interactions, streamline responses, and improve resolution accuracy and speed. • Act as an early adopter and advocate for AI-assisted processes, providing feedback to optimize tool performance and customer outcomes. • Provide high-level support in addressing customers’ issues and concerns in a timely and professional manner. • Engage directly with customers across various support channels (email, chat, or phone) for e-commerce-related topics. • Deliver empathetic, tailored, and human support using our CRM and communication tools. • Research and problem-solve to determine appropriate solutions and follow up as needed to ensure resolution. • Follow Boldr’s processes and policies to best serve customers and collaborate with internal teams. • Participate in shift huddles, team meetings, and virtual events, and maintain consistent communication with your team through Slack. • Operate with understanding, patience, empathy, and kindness toward customers and teammates. • Go above and beyond to “WOW” customers and contribute to an exceptional support experience. • Share and receive feedback regularly to support continuous improvement. • Lead or contribute to improvement initiatives related to customer experience and support processes. • Act as a Subject-Matter Expert in Customer Support.
🎯 Requirements
• 2+ years of experience in Customer Support • Strong written and verbal communication skills • Proven ability to meet productivity and quality goals consistently • Excellent active listening and customer engagement skills • Reliable internet connection and a conducive remote work setup • A growth mindset and openness to tech-driven change • Experience using Customer Support AI tools and copilots • Experience handling fraud or escalation cases • Experience with Zendesk, Shopify, Slack, and Google Workspace • Background in cross-functional collaboration or retail operations
Apply Now