Client Service Director

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BOLDSCIENCE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

📣 Marketing

Healthcare • Pharmaceuticals • Marketing

BOLDSCIENCE is a global medical communications agency that creates scientifically driven, creative communications programs for pharmaceutical clients. Part of the Co-Lab Global branded services and the Assembled Intelligence platform, BOLDSCIENCE helps translate complex science into compelling narratives, supports clinical trial recruitment with high-quality materials, extends the reach of publications through targeted multi-channel strategies, shapes scientific strategy to support product differentiation, and provides launch and patient-experience support (including smartphone app solutions).

📋 Description

• Ability to manage relationships with clients to ensure they are satisfied with services provided. They can forward plan, knowing exactly when something needs to be changed/actioned • Extensive experience working across a range of therapeutic areas, clients, and medical education tactics • Provides onsite support for initiatives such as advisory boards, symposia, workshops, etc. • Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to function as a true client partner • Provides strategic and operational direction to account teams • Acts as a strategic and trusted partner as well as pushing and challenging our clients’ thinking • Works in partnership with the scientific lead on accounts to develop and review client strategy and tactics and formulate a plan for agency execution • Anticipates client needs and objectives with very minimal guidance • Provides support to the account team on client discussions where appropriate. Is an escalation point for the team and helps to address and resolve client concerns related to account performance • Implements and maintains quality standards, cost-efficiency, and best working practices alongside senior account team members • Ability to identify potential client concerns and facilitate proactive intervention steps • Effectively drives projects and delegates tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team • Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth • Drives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams • Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions • Collaborates with the scientific team lead to ensure optimum level of resources to service account needs and pre-empt any resourcing challenges • Is accountable in driving actions forward and is solution-focused to achieving company goals • Reviews content and provide sign off on work, partnering with the scientific team leads • Overall responsibility for account financials and business unit KPIs • Works closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved • Responsible for account and business unit forecasting, working closely with the scientific lead to ensure all financials are accurate • Consistently meets billability targets and ensures the same from line reports and wider team members • Completes timesheets accurately on time and ensures the same from line reports and wider team members • Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations • Supports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings • Identifies and drives new business opportunities across new and existing clients • Identifies opportunities for business growth, actively driving new business opportunities and leading in pitches • Responsible for keeping abreast with key events and innovations in the industry • Manages resourcing needs across the team in conjunction with the VPs • Manages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives • Line manages multiple team members of varying levels, providing constructive and actionable feedback to team members • Coaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team • Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder. Taking an active role in the senior client service leadership team

🎯 Requirements

• Extensive experience working within the medical communications industry • Proven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment • Experience driving organic growth on accounts and has been involved in new business • Excellent understanding of the pharma and competitor landscape • Extensive experience and knowledge within the medical communications industry • Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities