Head of Customer Success – Training

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October 13

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borntocreate GmbH

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B2B • B2C • Media

borntocreate GmbH is a result-driven experience agency that focuses on creating impactful brand experiences through strategies in data, design, and web development. As a privately owned agency, borntocreate delivers tailored solutions, including branding, corporate identity, and user experience design for both B2B and B2C clients. Their approach is data-based and emphasizes creating sustainable, high-quality brand communications to elevate customer experiences.

11 - 50 employees

Founded 2013

🤝 B2B

👥 B2C

📱 Media

📋 Description

• Team building & leadership: You will build a scalable Customer Success & Training team and define clear roles, processes, and KPIs. • Customer lifecycle ownership: You are responsible for the entire post‑sales success — from activation and enablement phases through to long‑term customer value. • Develop training strategy: You will design a modular training system (live + in‑app) for different customer segments — from introductions to the TargetLens™ workflow to advanced KPI strategies. • Onboarding excellence: You will continuously optimize our onboarding experience, including setup sessions, templates, tutorials, and best practices. • Systematize customer insights: You will analyze customer feedback, identify pain points, and translate findings into product and process improvements. • Strategic sparring partner: You will work closely with Product, Sales, and Marketing to better align our customer communication and product development.

🎯 Requirements

• Experience building and leading Customer Success teams in a SaaS context • Passion for training, enablement, and strategic customer development • Strong strategic thinking and the ability to communicate complex topics clearly and simply • KPI fluency: You understand chains of impact, think in terms of customer journeys, and are metric‑driven • Execution‑oriented, confident communicator with a strong sense for customer needs

🏖️ Benefits

• Flexible working: Remote or hybrid, focused on output rather than presence culture.