Customer Success Manager

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November 23

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braintrust

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Education • B2B

Braintrust Tutors is a company that provides targeted, high-dosage literacy and math tutoring services for K-8 students. Their programs are customizable and can be delivered online or in-person, catering to individual or small group settings. Braintrust Tutors partners with schools and districts to deliver research-based interventions grounded in the Science of Reading and the Science of Learning. Their team of over 4000 certified teachers is trained to support diverse learners, including ELLs and SPED students. Braintrust Tutors' interventions are data-driven, showing measurable improvements in student outcomes across multiple states.

1 - 10 employees

📚 Education

🤝 B2B

📋 Description

• Own and manage relationships with school partners from onboarding through the full engagement lifecycle • Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services • Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution • Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence • Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders • Monitor program performance and proactively identify areas for improvement • Contribute to internal process improvements and help scale best practices across the team • Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or Partner Support (EdTech or K–12 experience strongly preferred) • Proven ability to manage multiple priorities across a dynamic portfolio of school partners, while staying detail-oriented and proactive • Strong communication skills with the ability to build trust, lead conversations with school stakeholders, and offer thoughtful, solution-forward guidance • Comfort navigating high-stakes conversations with professionalism, warmth, and confidence • Experience working in remote environments and using digital tools (e.g., Google Suite, HubSpot, CRM, project management platforms) to stay organized and responsive • A flexible, problem-solving mindset with a genuine passion for delivering exceptional partner experiences • Demonstrates strong technical proficiency, with the ability to navigate and manage multiple digital tools, systems, and platforms with ease • Adapts quickly to new technologies, learning and applying new software or systems efficiently to improve workflow and productivity