Account Director, Social Media

🔥 0 minutes ago

🌐 United Kingdom, Ireland, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🔴 Lead

💕 Social Media Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrandBastion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

🌍 Social Impact

💰 Seed Round on 2016-01

Consulting • Marketing • Social Impact

BrandBastion is a social media management platform that specializes in community management, brand protection, and audience engagement. It offers 24/7 services, utilizing advanced AI integrations to respond to comments, analyze sentiment, and prevent harmful interactions on social media. BrandBastion empowers brands to enhance their online presence by ensuring a safe and engaging environment for audience interaction, ultimately driving awareness and sales.

📋 Description

• Take direct ownership of a portfolio of strategic enterprise accounts, including customer outcomes, senior relationships, retention, renewals and expansion • Build trusted relationships with senior leaders across social media, marketing, brand, community and customer care • Develop a clear account strategy based on each customer’s priorities, organizational structure and measures of success • Lead strategic conversations across organic social, community management, moderation, engagement, social customer care, sentiment and brand health • Connect BrandBastion’s platform and services to measurable customer outcomes and business value • Lead executive business reviews that provide insights, recommendations and clear next steps • Identify adoption gaps and account risks early, then personally drive the plan to address them • Own commercial conversations related to renewals, expansion and additional BrandBastion solutions • Partner with product and technical specialists to improve workflows, platform adoption and customer results • Bring customers relevant social trends, industry knowledge, examples and strategic ideas • Maintain strong organization and follow-through across multiple complex accounts and stakeholder groups

🎯 Requirements

• Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader • Experience working with large consumer brands through an agency, social technology company or in-house team • The credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing • Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance • A commercial mindset and experience with retention, renewals, growth or account expansion • Strong ownership, organization and follow-through • The ability to translate data and customer goals into clear recommendations • Comfort learning technology and partnering with technical specialists • A proactive, hands-on approach to managing and growing accounts

🏖️ Benefits

• Lead strategic initiatives that impact our Social AI-first approach. • Advance into senior leadership roles based on performance. • Work with global brands at the forefront of digital engagement. • Be part of a fast-growing AI-first company leading the future of Social Engagement • Competitive Market Rate Compensation + 4+ weeks paid time off • Opportunities for global team meets • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.