Customer Success Manager

Job not on LinkedIn

🕒 6 days ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brax.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Brax. io is a marketing services platform that specializes in native advertising, enabling efficient content distribution at scale. It offers a comprehensive solution for bulk management, unified reporting, and rule-based optimization across various native ad sources. With integrations including Outbrain, Taboola, Yahoo Gemini, Revcontent, and Google Analytics, Brax helps users automate budget, bid, and publisher adjustments by combining campaign performance with engagement, conversion, and sales data.

📋 Description

• Own a book of business of small to medium customers throughout the customer lifecycle • Drive customer relationships through a team-based approach • Comprehend and deliver customers’ marketing goals as they relate to Wishpond services • Align customer goals and success criteria with provided services • Act as liaison to Wishpond’s Account Management Team • Lead retention efforts, including renewals, risk mapping, and cancellation requests • Assist customers with escalated service agreement, Wishpond tool, and relationship issues • Execute the Customer Success engagement model, including account management, success planning, retention, and cross-sell/up-sell initiatives • Identify and develop upsell opportunities to expand revenue and increase customer lifetime value • Monitor and improve individual performance and customer experience • Collaborate with the Product team to improve user experience • Drive customer reviews and case studies • Perform other duties as assigned

🎯 Requirements

• Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization • Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing and social media, considered an asset • Experience using Shopify preferred • A degree or diploma that contributes to the organization or role considered an asset • Ability to establish and maintain solid client relationships • Ability to work independently and collaboratively • Technical, analytical, results-driven, and able to multitask in a fast-paced environment • Strong organizational, administrative, writing, phone, and general communication skills • Fluent in English, spoken and written • Knowledge of basic CSS, HTML and JS is a bonus skill • Knowledge of Google Tag Manager is a bonus skill • Experience with marketing automation platforms is a bonus skill • Knowledge of CRM platforms is a bonus skill • Experience with landing page platforms is a bonus skill • Experience with email marketing platforms is a bonus skill • Ability to work standard business hours on EST or PST • Willingness to undergo employment reference, criminal record, and credit checks • Must provide a valid government-issued photo ID during onboarding

🏖️ Benefits

• Fully remote position allowing you to work from your home anywhere in the world • Comprehensive training program and regular performance reviews • Competitive compensation based on experience and proven abilities • Referral programs with incentives and bonuses • Product discounts when using Wishpond products for your own business • Personal development and growth opportunities • Employee-provided workstation, computer, headset, and reliable internet connection