Tier 2 Client Support Specialist, Multi-Lingual – French Speaking

Job not on LinkedIn

November 23

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

+19 more states

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🍂 Massachusetts – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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brightfin

WebsiteLinkedInAll Job Openings

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

📋 Description

• Providing mobility technical support & 5-star customer service to brightfin’s global clients • Answering 20 - 30 calls per day, supporting clients speaking English or Canadian French • Managing Communications with customers through various channels (phone, live chat, tickets submitted in our online portal) • Completing customer submitted tickets in a timely manner in ServiceNow • Personal ownership of calls from start to resolution • Contributing positively to company goals by meeting and exceeding department timelines • Acting with a consultative approach towards end-users and network carriers • Ability to provide clear technical support instructions to a variety of corporate end-users with different needs • Completing task work, training programs, and providing accurate feedback • Ensure customer satisfaction and provide professional customer support • Live mobile device troubleshooting with end users of various backgrounds and expectations.

🎯 Requirements

• High school diploma or equivalent required • Must be able to speak, read, write and communicate fluently, professionally and effectively in both English and Canadian French • At least 2 years of customer service experience in an interactive and fast paced environment • Call center experience is a bonus • ServiceNow experience preferred but not required • Cellular carrier and mobility experience preferred but not required • Familiarity with computer software relating to mobile device management but not required • Proficient and patient in providing complex, detailed technical support • Strong organizational skills and attention to detail • Ability to analyze data, own reporting and spot errors • Problem Solver – ability to identify and resolve issues with speed • Great communication skills • Moderate computer skills and typing ability.

🏖️ Benefits

• Comprehensive health, dental and vision benefits package • Paid time off • 401K with employer match • Work-life balance