Customer Success Specialist

2 days ago

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BrightOrder Inc.

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Transport • SaaS • Telecommunications

BrightOrder Inc. is a leading provider of fleet maintenance management software known as EMDECS, specifically designed for heavy goods vehicles. With over 25 years of experience, BrightOrder offers comprehensive solutions for fleet management, including fleet tracking, asset management, and maintenance scheduling. Their software is equipped with role-specific portals for different users, and integrates telematics features for real-time tracking and compliance. BrightOrder's recent acquisition of CloudHawk enhances their offerings with advanced GPS tracking and telematics technology. Their solutions cater to a wide range of industries, from transportation and oil & gas to government and emergency vehicle repair, aiming to improve fleet efficiency and reduce costs through digitized fleet operations.

51 - 200 employees

Founded 1996

🚗 Transport

☁️ SaaS

📡 Telecommunications

📋 Description

• Be the go-to hero for customers using our SaaS and connected hardware products.**** • Build trusted relationships that turn customers into advocates.**** • Take ownership of issues from start to finish — no open loops.**** • Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.**** • Anticipate customer needs before they ask — and deliver above expectations.**** • Identify trends and share insights that help us improve every day.**** • Support new teammates with best practices and product knowledge.**** • Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.**** • Track KPIs and customer health metrics to help leadership predict risk and drive retention.

🎯 Requirements

• 3–5 years in Customer Success, Account Management, or client-facing SaaS/hardware support.**** • High emotional intelligence — you listen first and communicate with empathy.**** • Proven ability to own results and handle challenging situations calmly.**** • Strong organizational and time-management skills.**** • Familiarity with HubSpot, Jira, or similar tools.**** • Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.**** • Self-starter attitude — you perform with autonomy and integrity in a remote environment.

🏖️ Benefits

• 💻 100% Remote – Work from anywhere in Canada or the U.S.**** • 💰 Competitive salary range: $65,000–$85,000 CAD (or USD equivalent)**** • 🌱 A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability**** • 📚 Career growth support – continuous learning, mentorship, and internal mobility**** • 🧠 Access to cutting-edge AI tools and systems to accelerate your success**** • 🎉 Team recognition programs that celebrate wins and milestones**** • ❤️ Comprehensive health, dental, and vision coverage**** • 🏖️ Paid vacation and personal days — because balance matters****