Customer Support Specialist

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October 29

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Brightree

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Healthcare Insurance • SaaS • Pharmaceuticals

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

📋 Description

• Identify the customer issue and provide a solution to resolve the case. • Provide consultative responses to technical and non-technical questions raised by customers. • Maintain a high level of customer satisfaction. • Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner. • Diagnose and resolve customer questions or problems over the telephone or through electronic communication. • Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. • Track and document inbound support requests and ensure proper notation of customer problems and issues. • Work closely with customers to ensure solutions meet their needs. • Stay abreast of current technology in products and new product offerings. • Identify release issues. • Work with senior CSRs/mentors to escalate cases as needed. • Ensure all cases are documented according to standard operating procedures.

🎯 Requirements

• Prior experience providing software support to external customers. • Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach. • Proven ability to resolve issues in a timely manner. • Experience working in a remote workforce. • Quick learner, self-directed and motivated. • Dedication and commitment level to the tasks at hand. • Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision. • Brightree software application experience preferred. • Experience in HME, Home health or healthcare industry preferred. • Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered. • Proficient in Microsoft products (Outlook, Word, Excel). • Experience with Salesforce is a plus.

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave