Senior Customer Success Specialist

🕒 October 6

🇺🇸 United States – Remote

💵 $57k - $77k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2008-07

Healthcare • Consulting • Healthcare Insurance

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• Serve as the primary point of contact for assigned healthcare customers • Build trusted relationships supporting customer satisfaction, retention, and success • Coordinate and facilitate customer training • Maintain regular customer touchpoints and proactive communication • Analyze customer data, trends, and operational challenges • Identify revenue management challenges and recommend data-driven solutions • Recommend and implement corrective actions for outstanding financial issues and collection outcomes • Collaborate with internal partners and fellow account managers • Monitor account health and performance • Help customers achieve goals and strengthen business results

🎯 Requirements

• Associate's degree required; bachelor's degree preferred • 1–3 years of account management, business-to-business sales, customer success, or related experience • Experience in the HME/DME industry and medical billing • Experience working with home health billing software • Advanced analytical skills to evaluate information, identify trends, and develop actionable recommendations • Strong customer service and problem-solving skills • Business and financial acumen • Excellent verbal, written, and presentation skills • Ability to communicate and influence across varied stakeholder levels, including executive audiences • Strong organizational skills and attention to detail • Proficiency with Microsoft Office applications • Financial analysis experience is nice to have

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance • AD&D insurance • Short-term and long-term disability insurance • Sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • Tuition assistance • Fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave • Flexible work arrangements • Professional development opportunities • Culture supporting growth and wellbeing

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