Delivery Manager

4 days ago

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Brightscout

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B2B • Branding • Design

Brightscout is a B2B design agency that specializes in transforming brands into industry leaders. They focus on providing branding, website, and app development services that help businesses stand out and redefine their industries. With a strategic approach combined with creative solutions, Brightscout aims to position their clients as billion-dollar organizations at every stage of growth. They have a proven track record of accelerating growth for tech companies and have aided in securing substantial funding and acquisitions. Their collaborative and agile methodology ensures high-quality results tailored to the specific needs of B2B businesses, particularly in the SaaS sector.

11 - 50 employees

🤝 B2B

📋 Description

• Lead the Delivery function within the Ops & Delivery Department. • Set standards for quality, delivery consistency, and client experience. • Ensure alignment between PMs, Operations, Talent, and Department Leads. • Contribute to delivery KPIs and uphold high performance across all accounts. • Co-own the BRIGHTSCOUT Delivery Playbook. • Audit delivery practices to ensure consistency, adherence, and clarity. • Define and enforce change-control rules and SOW guardrails. • Lead, develop, and coach the Project Management team through 1:1s, performance reviews, and growth plans. • Serve as escalation point for key client issues. • Collaborate with Ops on reporting consistency, systems alignment, capacity visibility, and operational risk.

🎯 Requirements

• 7+ years of experience in delivery, project management, or cross-functional leadership in digital, creative, or product-driven environments. • Proven experience leading PM teams and managing complex client portfolios. • Strong command of delivery methodologies (Agile, Scrum, Waterfall). • Exceptional communication, stakeholder management, and conflict-resolution abilities. • Ability to lead within a transitional structure and later scale an independent department. • Strong operational discipline, emotional intelligence, and decision-making under pressure.

🏖️ Benefits

• Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. Take the time you need to recharge and perform at your best. • Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment. • Flexible Schedule Tied To Project Needs: We understand that life happens. Our flexible schedules, aligned with project milestones, allow you to manage your time effectively and achieve your best results.