Network Operations Manager

October 18

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Brightside Health

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Healthcare Insurance • Wellness • SaaS

Brightside Health is an online mental health service provider that offers personalized care for individuals experiencing anxiety, depression, PTSD, bipolar disorder, and more. They provide both therapy and psychiatric services, including medication management, through a virtual platform. Brightside takes a personalized approach with 1:1 support, quick access to licensed professionals, and a focus on measurable results. Their innovative offerings include a Crisis Care program specifically for individuals with a high risk of suicide. The service is designed to be accessible and is covered by insurance, providing convenient mental health care options for patients aged 13 and up.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Support the development and execution of network growth strategies across all care service lines to ensure adequate access, efficient utilization, and scalability. • Use data to drive insights around provider capacity, performance, network gaps, and patient demand trends. • Collaborate cross-functionally with Network Operations, Clinical Strategy, Product, and Commercial teams to identify high-impact opportunities for expansion and optimization. • Build and maintain strategic frameworks and models to guide decision-making on network expansion, configuration, and resourcing. • Contribute to provider compensation strategy development and optimization, aligning incentives with clinical quality and operational efficiency. • Contribute to network quality improvement initiatives by surfacing inefficiencies, tracking performance metrics, and recommending structural improvements. • Partner with Product stakeholders to operationalize network strategies through tools, workflows, and system enhancements. • Assist in special projects focused on network transformation, care model innovation, or payer readiness.

🎯 Requirements

• 4+ years experience in operations, strategy, or network management within healthcare, preferably digital health or virtual care. • Strong understanding of provider network design, utilization management, and clinical capacity planning. • Strong analytical skills with the demonstrated ability to use data analysis to build impactful insights. • Expertise in Excel is required. • Excellent written and verbal communication skills, and the ability to tailor written and verbal communication to a specific audience. • Experience collaborating cross-functionally with clinical, product, finance, and growth teams to execute strategic initiatives. • Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedure. • Highly organized and adaptable; thrives in fast-paced, evolving environments. • A passion for driving better access and outcomes in behavioral health. • Bachelor’s degree required; MBA or Master’s in Health Administration or related field preferred.

🏖️ Benefits

• A competitive salary • Fully paid for comprehensive health care (medical, dental, vision) • Pet Insurance • Life Insurance & Short / Long Term Disability • 401k Plan • Unlimited PTO and sick leave • Parental Leave • Work remotely and whatever schedule works best for you • Additional memberships and perks