Collections Specialist

2 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Brightspeed

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Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries • Meet established collection objectives monthly • Collect and manage past due accounts for moderate to large sized business customers • Use various computer systems simultaneously • Build and maintain strong customer relationships and problem solve with the customer • Preparation of monthly collection reports and recommendations on credit memos and write off activities • Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts • Review and comprehend contractual agreements with customers that govern the servicing relationship

🎯 Requirements

• 3+ years of experience in B2B collections • Ability to overcome objections and offer solutions to resolve potential roadblocks • Strong interpersonal and communication skills • Ability to learn complex systems, process quickly and convey that knowledge to others • Bachelor’s degree in Finance, Accounting, Business, or related field (bonus points) • Telecommunications industry experience (bonus points)

🏖️ Benefits

• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Paid time off