Senior Manager, Consumer Tools and Technology

🕒 July 25

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, and business processes. • Serve as the business owner for operational technology initiatives. • Partner with Information Technology, Product, Sales, and Customer Care teams. • Oversee testing, validation, and successful implementation of technology solutions. • Own the enterprise Order Flow Operations function, providing governance over order jeopardies and issue resolution. • Monitor the operational health across the order lifecycle and proactively identify jeopardies. • Drive innovation through technology-enabled operational improvements. • Coordinate enterprise readiness activities for major technology implementations. • Establish operational visibility into pending jeopardies, order aging, and fulfillment risks.

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Operations, Engineering, Computer Science, or related field. • 7–10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations. • Experience leading business technology initiatives and operational transformation programs. • Demonstrated experience gathering business requirements and partnering with IT organizations. • Experience leading User Acceptance Testing (UAT), business validation, and production deployments. • Strong knowledge of operational workflows and order management systems. • Experience leading cross-functional operational governance. • Strong analytical, problem-solving, and organizational skills. • Advanced experience with Power BI, Tableau, SQL, Excel, or similar reporting tools. • Lean, Six Sigma, Agile, or Product Management experience preferred.

🏖️ Benefits

• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Paid time off • Comprehensive benefit program