Customer Success Manager

🕒 October 12

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Britive

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🚘 Automotive

💼 Consulting

💰 $20.5M Series B on 2023-03

Healthcare • Automotive • Consulting

Britive is a company providing technology solutions that enable seamless and secure access for humans and non-human identities (NHIs).

📋 Description

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale • Build and maintain long-term relationships with technical stakeholders, security leaders, and executive sponsors • Lead structured onboarding programs and ensure customers are deployed on time and on scope • Host monthly technical check-ins to review platform health, address blockers, and drive adoption • Prepare and deliver Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment • Monitor account health, identify churn risk, and develop mitigation plans • Own end-to-end project plans for customer deployments • Manage timelines, action items, and follow-ups • Coordinate with Customer Success Engineers on technical implementation and configuration blockers • Educate customers on Britive best practices, identity and access management workflows, and PAM use cases • Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers • Provide updates to the VP of Customer Success, CRO, and CEO on account status, opportunities, and escalations • Collaborate with Sales and Pre-Sales during expansion and renewal cycles • Advocate for customer needs through actionable product feedback • Drive customer advocacy efforts including case studies, reference calls, and product council participation

🎯 Requirements

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment • Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects • Strong project management skills • Exceptional communication and presentation skills • Deep understanding of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models • Familiarity with AWS, Azure, GCP, Okta, and Azure AD • Experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed • Experience in a fast-paced, early-stage or high-growth startup • Must be based in the US or Canada • Nice to have: experience with security-focused, compliance-heavy, or regulated-industry customers • Nice to have: familiarity with Terraform, Kubernetes, or HashiCorp Vault • Nice to have: prior experience at a PAM, IGA, or cloud security vendor

🏖️ Benefits

• Work from anywhere in the US; fully remote (US only, other areas are subject to review) • Competitive compensation and meaningful equity • Medical, dental, and vision insurance • Paid parental leave benefits • 401k (U.S.) • Flexible + Unlimited PTO (U.S.) • Career development opportunities and paths • Home office and connectivity stipends • Team socials + Offsites

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