Voice Engineer

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October 25

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Broadvoice

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Telecommunications • B2B • SaaS

Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.

51 - 200 employees

📡 Telecommunications

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2020-12

📋 Description

• Plan and troubleshoot customer voice and data networks • Ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing system configuration, and identifying, correcting, or escalating issues • Become a subject matter expert, providing customer support throughout implementation by resolving concerns • Document, track, and provide status updates on all tickets, projects, and customer communications • Provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications • Collaborate with internal business partners to resolve customer questions and issues • Perform job-related duties as assigned

🎯 Requirements

• Experience in successful implementation and/or support of voice and data networks • Strong time management, prioritization, and planning skills • Working knowledge of the following: Microsoft applications (Word, Excel, Outlook, etc.), Wireshark, Notepad/Notepad++, XML Marker, Audacity, Putty, Firefox, Chrome • Excellent interpersonal and communication skills • Excellent problem-solving and customer service skills • Ability to meet deadlines, achieve goals, and work in a dynamic environment • Willingness to quickly learn and follow complex procedures • Demonstrated ability to manage and escalate issues and drive resolution • Demonstrated ability to work both independently and as part of a team • Adaptable to change in processes, procedures, and responsibilities • A positive, self-starter attitude with a desire to meet and exceed expectations.

🏖️ Benefits

• Grow Your Career • Enjoy Flexibility • Community & Culture • Make an Impact