Customer Success Manager

🕒 December 19, 2025

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Broccoli AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Broccoli AI is a technology company specializing in artificial intelligence solutions aimed at enhancing productivity and efficiency for businesses. The company leverages cutting-edge AI algorithms to provide innovative tools and platforms tailored for various industries, helping organizations optimize their operations and drive digital transformation.

📋 Description

• Own a portfolio of SMB-to-enterprise customers • Drive adoption and usage of Broccoli’s AI agents • Identify and execute expansion opportunities, including increased call volume, additional products, and more locations • Monitor account health using usage and booking data • Run onboarding and ensure fast time-to-value • Work closely with product and engineering to improve outcomes • Grow accounts, improve customer happiness, product usage, and net dollar retention • Build systems and use AI to manage more accounts without losing quality

🎯 Requirements

• Comfortable working with data and metrics • Able to quickly understand what is working and what is not • Operator mindset; able to figure things out without waiting for instructions • Thinks in workflows and outcomes rather than tasks • Uses AI tools such as Claude to move faster and automate work • Looks for leverage in work processes • Understands account growth is a core responsibility, not just customer support • Comfortable identifying and driving upsells • Focuses on customer outcomes including revenue, bookings, and efficiency • Willing to push customers to change how they operate

🏖️ Benefits

• Equity • Commission • Regular in-person meetups in the Lehi, Utah office