Documentation Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bromcom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

📚 Education

☁️ SaaS

Education • SaaS

Bromcom is a provider of cloud-based Management Information Systems (MIS) designed to streamline school management for Primary, Secondary, Multi-Academy Trusts (MATs), and Local Authorities. Their platform integrates various functionalities including finance management, data consolidation, and communication tools to improve educational outcomes. Bromcom's comprehensive MIS solutions are used by thousands of schools, supporting educators, students, and parents with improved data access and management capabilities. With over 40 years of experience in the education sector, Bromcom also provides training and support services for seamless implementation and use of their system.

📋 Description

• Own the complete documentation lifecycle for allocated products, new product developments and enhancements • Identify upcoming work in DevOps and plan documentation in line with sprint and release priorities • Gather and clarify product information and anticipate documentation needs • Write sprint release notes, product communications, user guides and Help Centre content • Create, publish and maintain customer-facing guidance, including screenshots and supporting content • Work with Product Owners, Product teams, Documentation and Training teams to validate accuracy and secure approval • Manage documentation through DevOps, Beamer, WordPress and Dynamics 365 • Review and improve content for quality, consistency, usability, branding and compliance • Use Help Desk feedback, recurring customer queries and periodic reviews to identify and prioritise guidance improvements • Support training documentation and take-away materials such as post-training handouts and session manuals • Use AI tools for research, drafting, editing, summarisation and quality assurance, with human review for accuracy, tone, security and compliance • Communicate progress, risks, dependencies and potential delays • Manage allocated products proactively across their lifecycle, balancing planned work with urgent changes, ad hoc requests and peak workloads

🎯 Requirements

• Excellent written English, proofreading and editing skills, with close attention to accuracy, detail and consistency • Ability to turn technical or complex product information into clear, concise and customer-friendly guidance • Good knowledge of Bromcom products and workflows, or the ability to build detailed product knowledge quickly • Experience producing technical documentation, release notes, user guides, Help Centre content or training materials • Strong communication, collaboration and relationship-building skills, with confidence to clarify requirements, challenge ambiguity and obtain sign-off from subject-matter experts and Product Owners • Strong organisation, prioritisation and judgement, with initiative to work independently across sprint deadlines, planned reviews and ad hoc requests • User-focused mindset and understanding of how structure, language and screenshots affect usability • Confidence using Microsoft Word and Excel • Ability to learn DevOps, Beamer, WordPress and Dynamics 365 • Practical experience or strong willingness to use AI tools for prompting, drafting, analysis and quality checks • Curiosity, critical judgement and responsible handling of information as products, tools and standards evolve