Partner Success Manager

Job not on LinkedIn

🕒 July 27

🦌 Connecticut, Massachusetts, +1 more states – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Brook

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1964

🤲 Charity

🏥 Healthcare

📚 Education

💰 $393.7k Debt Financing - Brook Young People on 2019-12

Charity • Healthcare • Education

Brook is a UK-based charity providing free, confidential sexual health and wellbeing services for young people. It operates clinics, offers advice and resources on contraception, STIs, emergency contraception, pregnancy, relationships, gender and sexuality, and mental wellbeing, and runs public campaigns and online content. Brook also provides education sessions, training and safeguarding resources for professionals and schools (Relationships and Sex Education), and engages in fundraising, volunteering and partnerships to support its services. It is registered as a charity in England & Wales and in Scotland.

📋 Description

• Owns the day-to-day relationship for a book of partner accounts, building trust across clinical, operational, and executive contacts. • Serves as the first point of contact and the escalation path for partner questions and issues. • Develops and maintains an account plan for each partner, aligning Brook’s capabilities to their goals. • Drives adoption and utilization of Brook’s Remote Care services toward measurable clinical and financial outcomes. • Leads regular business reviews that land on clear outcomes and next steps. • Identifies and qualifies expansion opportunities, partnering with the Partner Success team on renewals and enterprise-level conversations. • Tracks partner satisfaction and retention risk and builds mitigation plans for at-risk accounts. • Translates partner performance data into clear, useful updates for partner stakeholders. • Ensures partner feedback reaches Product, Clinical Operations, and leadership. • Coordinates across Partner Operations, Product, and Data to deliver on partner commitments.

🎯 Requirements

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners. • Track record of driving retention, adoption, and satisfaction across a book of accounts. • Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders. • Strong organization and analytical comfort — interprets performance data and turns it into action. • Excellent written and verbal communication. • Bachelor’s degree or equivalent experience. • Comfortable using AI tools to work efficiently, with the judgment to verify output.

🏖️ Benefits

• Medical, dental, and vision — Brook pays 100% of premiums for you and your children and 50% for a spouse or domestic partner, plus a Brook-funded HSA contribution (prorated by hire date) and a medical concierge. • Mental health at no cost through Spring Health, plus flexible PTO, dedicated sick time, and a generous holiday schedule. • Employer-paid life, AD&D, and short- and long-term disability; 401(k) with company match; and an emergency-savings match. • Employee referral bonus.