Customer Success Intern

November 3

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Building Swell

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Construction • Software • B2B

Building Swell is a modern software company that provides an innovative platform to enhance the construction industry, specifically focusing on prefab building. The company's solutions aim to unlock the true potential of offsite construction by uniting production, supply, and quality teams for greater efficiency. Building Swell offers features such as instantly generated shop schedules and auto-paired drawings for better team collaboration and elimination of silos. Their platform is customizable to match the unique processes of different shops, turning data into a competitive advantage. Building Swell strives to strengthen every link of the construction value chain and provides resources, guides, and templates to streamline tasks for construction teams.

2 - 10 employees

🤝 B2B

📋 Description

• Serve as the go-to authority for customers, guiding them through their journey with Building Swell products. • Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms. • Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement. • Use analytics and customer interaction data to drive strategies for customer success and retention.

🎯 Requirements

• Based in the Toronto, ON area and studying in the AEC field. • Clear, concise writing and note-taking; comfortable speaking with customers • Organized, reliable, and eager to learn how prefab shops actually work • Kind and curious—always open to learning from colleagues, clients, and the industry.

🏖️ Benefits

• We are building a diverse workplace and inclusive culture to promote creativity and innovation • Building Swell is proud to be an equal opportunity employer • Encourages applicants of all ages