Building Value
Non-profit • Social Impact • Retail
Building Value is a social enterprise and 501(c)(3) nonprofit that provides deconstruction, demolition, and commercial cleanout services while salvaging architectural materials for resale. It operates a retail outlet that sells reclaimed building materials and recycles or repurposes salvaged items to reduce landfill waste. Proceeds fund training and employment programs that accelerate careers in construction for people facing economic and employment challenges, and the organization is powered by Easterseals Redwood with a commitment to social, environmental, and financial impact.
11 - 50 employees
Founded 2004
🤝 Non-profit
🌍 Social Impact
🛒 Retail
Customer Support Executive
Job not on LinkedIn
November 5
Building Value
Non-profit • Social Impact • Retail
Building Value is a social enterprise and 501(c)(3) nonprofit that provides deconstruction, demolition, and commercial cleanout services while salvaging architectural materials for resale. It operates a retail outlet that sells reclaimed building materials and recycles or repurposes salvaged items to reduce landfill waste. Proceeds fund training and employment programs that accelerate careers in construction for people facing economic and employment challenges, and the organization is powered by Easterseals Redwood with a commitment to social, environmental, and financial impact.
11 - 50 employees
Founded 2004
🤝 Non-profit
🌍 Social Impact
🛒 Retail
📋 Description
• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Update our internal databases with information about technical issues • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • BSc in Information Technology or relevant diploma
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