Junior Manager – Customer Service and Operations Process Optimisation

Job not on LinkedIn

September 18

Apply Now

Receive Emails with Similar Jobs

Bullfinch

WebsiteLinkedInAll Job Openings

Finance • Energy • SaaS

Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.

11 - 50 employees

Founded 2020

💸 Finance

⚡ Energy

☁️ SaaS

📋 Description

• Be the catalyst for transforming Customer Service and Operations processes to ensure smooth, secure, and memorable player interactions while empowering teams to work at their best. • Identify bottlenecks and transform complex workflows into streamlined, automated systems that boost efficiency and customer satisfaction. • Create clear, living documentation that evolves with processes to ensure every team member can execute flawlessly. • Partner with Training, QA, Fraud, and Payments teams to embed improvements seamlessly into daily operations. • Map player journeys to uncover friction points and design solutions that balance security with exceptional user experience. • Apply fraud and payments knowledge to implement improvements that protect the business while removing unnecessary barriers. • Ensure all operational enhancements drive broader business objectives and create meaningful impact.

🎯 Requirements

• Experience in customer service or operations within social gaming, sweepstakes, or iGaming environments • Understanding of support workflows, fraud detection, payment processing, and risk management systems • Natural curiosity for process improvement with strong analytical skills and attention to detail • Ability to explain complex processes clearly to diverse teams and stakeholders • Proactive approach to identifying opportunities and driving projects through to completion • Thrives in dynamic environments with genuine enthusiasm for continuous learning

🏖️ Benefits

• Ego-Free Collaboration: Open communication, flat hierarchy, and mutual respect. Your ideas are valued, toxic behavior doesn't exist, and healthy disagreements drive better solutions. • Ownership & Accountability: Take real responsibility for critical processes while building leadership skills. You'll drive initiatives and see direct results—with support when you need it. • Purpose & Impact: Every day, you'll see how your efforts directly improve player experiences and team efficiency. Your work creates tangible, meaningful outcomes. • Flexibility & Recognition: Your contributions are rewarded meaningfully, and you have autonomy to work in ways that suit you—balancing high performance with personal well-being. • Growth & Continuous Learning: Every challenge is a chance to sharpen skills and push boundaries. You'll have continuous opportunities to advance your career in our dynamic environment. • We hire based on skills, drive, and ideas - nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier. We actively welcome candidates from non-traditional career journeys because diverse perspectives fuel our innovation and growth.