Bullfinch
Finance • Energy • SaaS
Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.
11 - 50 employees
Founded 2020
💸 Finance
⚡ Energy
☁️ SaaS
Junior Process Optimisation Specialist, CS and Ops
Job not on LinkedIn
September 19
Bullfinch
Finance • Energy • SaaS
Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.
11 - 50 employees
Founded 2020
💸 Finance
⚡ Energy
☁️ SaaS
📋 Description
• Act as the catalyst for transforming Customer Service and Operations processes to ensure smooth, secure, and memorable player interactions • Identify bottlenecks and transform complex workflows into streamlined, automated systems to boost efficiency and customer satisfaction • Create clear, living documentation that evolves with processes to ensure consistent execution • Collaborate with Training, QA, Fraud, and Payments teams to embed improvements into daily operations • Map player journeys to uncover friction points and design solutions balancing security with exceptional user experience • Apply fraud and payments knowledge to implement risk‑smart optimisations that protect the business while removing unnecessary barriers • Ensure operational enhancements align with broader business objectives and drive measurable impact
🎯 Requirements
• Experience in customer service or operations within social gaming, sweepstakes, or iGaming environments • Understanding of support workflows, fraud detection, payment processing, and risk management systems • Problem-solving mindset with strong analytical skills and attention to detail • Ability to explain complex processes clearly to diverse teams and stakeholders • Proactive, initiative-driven approach to identifying opportunities and driving projects to completion • Thrives in dynamic environments with enthusiasm for continuous learning • Hiring based on skills, drive, and ideas rather than formal educational path
🏖️ Benefits
• Ego-Free Collaboration: Open communication, flat hierarchy, and mutual respect; ideas are valued and toxic behaviour doesn't exist. • Ownership & Accountability: Take real responsibility for critical processes and drive initiatives with support. • Purpose & Impact: Daily impact on player experiences and team efficiency; tangible outcomes from work. • Flexibility & Recognition: Autonomy to work in ways that suit you and meaningful recognition of contributions. • Growth & Continuous Learning: Continuous opportunities to advance career and sharpen skills. • Inclusive hiring: We hire based on skills and welcome candidates from non-traditional career journeys.
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