Manager, Product Consulting

November 11

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Bullhorn

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HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

📋 Description

• Oversee the end-to-end process of provisioning new customer environments and ensuring timely completion of all setup, configuration, and onboarding tasks. • Ensure customers receive accurate and efficient support for product configuration, data setup, and early-stage adoption activities. • Drive consistency and quality in the onboarding experience through documentation, templates, and best practices. • Partner with Customer Success and Professional Services teams to ensure seamless handoff and continuity across the customer lifecycle. • Identify opportunities for the team to deliver proactive guidance and advisory support that increases customer engagement and drives product usage. • Lead, mentor, and develop a global team of consultants, focused on early customer success. • Foster a culture of accountability, customer empathy, and continuous improvement. • Define clear performance expectations, provide coaching and feedback, and create development paths for team members to expand their skills into consultative and value-driven work. • Monitor ticket volumes, workload distribution, and throughput to identify and address process inefficiencies and resource needs.

🎯 Requirements

• 5+ years of experience in customer onboarding, support services, or customer success at a SaaS company. • 2+ years of experience managing a distributed or global team. • Strong operational mindset with experience managing SLA-based or ticket-driven service delivery. • Demonstrated success improving process efficiency and introducing automation or tooling enhancements. • Experience with AI-related efficiencies is a plus. • Data oriented, with a track record of KPI management and attainment. • Experience developing statistical models correlating product usage and adoption with customer retention. • Ability to balance strategic thinking with hands-on process operations in a fast-paced, customer-centric environment.

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • 401(k) Match • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program • Company-wide mentor program