Manager, Supply Strategy – Operations

🕒 May 1

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Burq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

☁️ SaaS

💰 Pre Seed Round on 2021-06

eCommerce • Logistics • SaaS

Burq is a comprehensive delivery platform that enables businesses across various industries, including e-commerce, food, floral, health & wellness, and construction, to offer on-demand delivery services. By integrating with Burq, companies can connect seamlessly with multiple delivery providers, allowing them to scale quickly to new markets and improve customer satisfaction with same-day and efficient delivery options. Burq also provides advanced tracking technology and does not charge commissions, ensuring optimal delivery solutions for businesses. With a focus on easy integration and a broad network of delivery providers, Burq empowers businesses to offer reliable delivery services without the need to build their own infrastructure.

📋 Description

• Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. • Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. • Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. • Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. • Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. • Negotiate contracts, SLAs, and commercial terms with carrier partners. • Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. • Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. • Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. • Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. • Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. • Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.

🎯 Requirements

• 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations. • Proven track record managing external partners or vendor relationships in a performance-driven environment. • Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions. • Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike. • Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus. • Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists. • Bias toward action — you don't wait for perfect information to move forward. • SQL or data visualization skills (Tableau, etc.). • Experience structuring and negotiating carrier contracts or MSAs.

🏖️ Benefits

• Competitive Salary, Stock Options, and Performance-based Bonuses • Fully Remote • Comprehensive Medical, Vision and Dental Insurance