Senior Director, CRM Strategy – Operations

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November 6

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BeOne Medicines

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BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

10,000+ employees

Founded 2010

📋 Description

• Responsible for shaping and executing BeOne’s global CRM vision • Own the end-to-end CRM ecosystem • Define and drive BeOne’s CRM North Star • Develop a multi-year CRM roadmap • Partner with senior commercial and medical leaders to ensure CRM delivers measurable business outcomes • Lead CRM as part of the broader modular data and digital ecosystem • Drive design for scalability, interoperability, and compliance • Oversee platform innovation — incorporating AI, automation, and analytics • Lead the CRM Center of Excellence (CoE) and operations teams • Establish standardized processes for configuration, release management, and change control • Monitor platform performance, uptime, and user satisfaction • Champion data-driven CRM operations • Lead CRM adoption and change management across field and headquarters teams • Foster a culture of field-first design • Drive continuous feedback loops between users, business stakeholders, and IT

🎯 Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or Information Technology • 12+ years of progressive experience in CRM, Commercial Operations • 8+ years in CRM, Commercial Operations with an Advanced degree (MBA, MS, or equivalent) strongly preferred • 3+ years in senior leadership role, managing cross-functional or global CRM programs • Proven experience in defining and executing CRM strategy — from roadmap and governance to rollout and adoption • Deep familiarity with pharma commercial models • Experience in compliant, regulated environments (Sunshine, GDPR, HIPAA, etc.) • Working knowledge of data integration frameworks (APIs, middleware, data warehouses) • Familiarity with AI and automation use cases in CRM • Understanding of data privacy, security, and compliance controls relevant to healthcare and life sciences

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness