Customer Success Manager – French Speaking

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, Spain – Remote

🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Busuu

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Busuu is the world’s largest online community for language learning, empowering individuals and businesses through innovative e-learning solutions. Founded in 2008, the platform has amassed over 120 million users and offers AI-powered language courses alongside interactions with native speakers to enhance the learning experience. Recognized as one of the top 50 EdTech companies globally, Busuu provides language training that promotes better engagement and accelerates business growth, making it a relied-upon resource for companies and educational institutions worldwide.

📋 Description

• Build strong and long-term relationships with clients • Ensure clients maximise their use of Busuu and that agreed goals and KPIs are met • Develop and deploy strategies and action plans to improve client experience, gross/net retention and account growth • Successfully onboard new clients and build capabilities for implementing Busuu in their organisations • Work with new business and product teams to translate business needs and product requirements into customer solutions • Drive customer references, case studies and referrals • Identify emerging trends in the local corporate language market and maintain awareness of the competitive environment • Ensure customer success and improve business results through engagement strategies • Renew and expand accounts

🎯 Requirements

• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment • French and English fluency • Entrepreneurial, solutions-focused approach with clients’ needs at the core of business • Ability to interpret then present client data to customers • Keen interest in identifying client problems and finding smart solutions • Previous experience with enterprise-sized clients in a SaaS model • Additional European language skills (bonus) • Experience in the ed tech industry (bonus)

🏖️ Benefits

• Private Health Insurance scheme • Training budget • Flexible working hours • Hybrid or remote model of working • Free breakfast • Snacks • Fresh fruit • Enhanced maternity and paternity leave • Social activities, including team lunches, Friday socials, quarterly team and company events