Head of Customer Success

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Buzz Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🤖 Artificial Intelligence

🔐 Security

Energy • Artificial Intelligence • Security

Buzz Solutions is a company specializing in visual intelligence solutions for the energy infrastructure sector. Their platform leverages artificial intelligence to inspect, maintain, and secure energy assets such as transmission lines, distribution grids, and substations. The company aims to modernize energy infrastructures by providing actionable intelligence to utility teams, enhancing operations, improving security, and optimizing project management. Buzz Solutions enables condition-based maintenance, detecting anomalies and defects quickly to prevent failures and manage vegetation effectively, especially during adverse weather conditions. The company collaborates with large utility organizations, offering technology that improves inspection efficiency, reduces maintenance costs, and enhances the reliability of energy supply.

📋 Description

• Own the end-to-end post-sale customer experience as the primary contact for electric utility customers and partners • Drive platform engagement, ongoing ROI, renewals, and long-term retention • Identify expansion opportunities using adoption, usage data, and customer outcomes; partner with Sales, which owns the close • Advocate for customers internally to influence product direction and roadmap priorities • Identify at-risk customers and lead recovery efforts • Organize training, product deep dives, and customer enablement • Maintain account health, engagement, and adoption data in Salesforce and customer success tools • Build and document Customer Success processes, playbooks, and success metrics • Initially serve as an individual contributor, then lead Customer Success strategy, processes, hiring, and CSM development as the team expands • Establish QBR and executive check-in cadences, onboarding and enablement playbooks, and customer-driven product priorities

🎯 Requirements

• 8+ years of experience in a SaaS Customer Success role • Experience leading or managing a Customer Success team, whether as a formal people manager, a team lead, or a senior CSM who mentored and set direction for others • Track record of building processes from scratch, including onboarding frameworks, health scoring, QBR cadences, escalation paths, and playbooks • Direct experience in the electric utility industry, or selling and supporting technology into utilities • Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles • Excellent verbal and written communication skills, including explaining complex technical concepts to field and executive audiences • Comfort discussing AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds • Strong problem-solving skills and ability to provide tailored solutions • Proven track record of driving customer outcomes • Experience working in Salesforce and other enterprise-level systems • Ability to work collaboratively across internal teams • Must be located in the Southeast region of the United States • Buzz Solutions does not provide visa sponsorship for work authorization in the United States