Senior Fraud Investigator, English & Italian Speaking

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By Referrals Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

📚 Education

🏠 Real Estate

B2B • Education • Real Estate

By Referrals Only is a business system designed to help professionals grow their businesses through referrals. Founded by Joe Stumpf, it offers a comprehensive program that includes coaching, certification courses, and various tools for marketing such as email and social media strategies. The company has established a community aimed at connecting members and providing ongoing support to enhance referral-based business practices, especially in the real estate sector.

📋 Description

• Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed • Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail. • Use of Monzo’s values to reassure and support customers through the process of identifying active fraud. • Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account. • Providing advice and support to victims of fraud on how they can protect themselves in the future. • Communication to and from other banks about potential fraudsters in ours/their customer base • Communication to and from CIFAS about potential fraudsters in Monzo’s customer base • Communication with law enforcement about crime we discover as part of our investigations • Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)

🎯 Requirements

• You have strong English written and verbal communication skills. • You are Fluent in Italian both written and verbal communication skills • You are a strong team player and able to work effectively as part of a technical team. • You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers. • You can provide actionable specific feedback to a wide range of audiences and levels. • You have significant experience identifying trends and delivering fraud technical training and coaching to combat these. • You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.

🏖️ Benefits

• £2,500 multilingual premium • Incentive Awards tied to your performance • £1,000 learning budget each year to use on books, training courses and conferences • We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. • Plus lots more!