Vulnerable Customer Advisor

Job not on LinkedIn

🔥 9 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.2k - £30.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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By Referrals Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

By Referrals Only is a business system designed to help professionals grow their businesses through referrals. Founded by Joe Stumpf, it offers a comprehensive program that includes coaching, certification courses, and various tools for marketing such as email and social media strategies. The company has established a community aimed at connecting members and providing ongoing support to enhance referral-based business practices, especially in the real estate sector.

📋 Description

• Take escalations from fellow Customer Service Advisors via telephone and in-app chat • Help customers with addictions make account adjustments to aid recovery • Ensure customers experiencing difficulties are understood and supported by Monzo • Help customers struggling to afford basic necessities find appropriate support • Respond appropriately to customers mentioning suicide and determine the best support • Advise Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable customers • Assess customers’ financial accessibility needs and make adjustments to support their journey • Provide empathetic, specialist support to customers facing mental or physical health challenges, major life events, and financial worries • Connect customers with bespoke financial tools and help reduce accessibility barriers

🎯 Requirements

• Experience working with vulnerable people • Comfortable and confident managing a high volume of calls of a sensitive nature • Ability to prioritise difficult conversations effectively • High levels of empathy and compassion • Strong sense of personal boundaries and resilience • Ability to start on 18th January 2027 • Ability to attend full-time training Monday to Friday, 9am–5:30pm, for 8 weeks • Strong team working ethic • Availability to work shifts between 6am and 10pm, Monday–Sunday • 37.5 hours per week

🏖️ Benefits

• Incentive Awards tied to your performance • Learning budget of £1,000 a year for books, training courses and conferences • Benefits package referenced by the employer • Guaranteed time off on your birthday, subject to holiday balance and excluding the training period • Flexible interview scheduling • Remote work arrangement