Client Success Manager

November 25

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C-MORE

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SaaS • Compliance • B2B

C-MORE is a SaaS company offering a 360-degree ESG and sustainability management platform that helps organizations assess, monitor, manage, improve, and report ESG performance and comply with EU legislation and major international ESG frameworks. The platform combines an easy data-driven questionnaire, visual dashboards, compliance reporting, and ESG maturity tools, and it is used by in-house sustainability teams, advisers, and portfolio managers; C-MORE also provides complementary consulting services.

11 - 50 employees

Founded 2022

☁️ SaaS

📋 Compliance

🤝 B2B

📋 Description

• Serve as the primary liaison between clients, the product team, and data specialists. • Translate customer needs into actionable insights that shape our roadmap and new opportunities for product growth. • Drive onboarding, engagement, and expansion — ensuring clients see measurable ESG and risk value. • Monitor client success metrics and identify opportunities to optimize and improve the user journey for optimization. • Deliver training sessions and best practices to empower client teams. • Collaborate with product and tech to resolve issues swiftly and proactively. • Champion customer stories and share insights across the organization. • Prepare onboarding materials, guides, and playbooks to ensure a smooth and effective onboarding experience. • Maintain and update user manuals and knowledge base resources for ongoing client success. • Proactively reach out to clients to ensure satisfaction, identify potential challenges, and provide tailored support. • Spot opportunities for upselling and cross-selling by understanding client needs and presenting new features and modules. • Create and manage a customer newsletter to communicate product updates, new functionalities, and platform tips — keeping users informed and empowered. • Act as the voice of the customer, ensuring their experience remains positive and consistent even as the platform evolves.

🎯 Requirements

• 2–4 years’ experience in Customer Success, Product Management, or Implementation within SaaS. • Familiarity with data-driven or ESG technology a plus. • Exceptional written and verbal communication skills in English. • Strong analytical mindset and comfort using dashboards or BI tools.

🏖️ Benefits

• Be part of a mission-driven global team reshaping how businesses think about impact. • Work directly with the product and leadership teams — your insights will drive change. • See tangible results from your work as companies grow more sustainable because of your guidance.