Senior Professional Services Consultant

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🔥 0 minutes ago

🌐 United Kingdom, France, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇧🇪 Belgium – Remote 🇳🇱 Netherlands – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

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CAI Software, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

CAI Software, LLC is a provider of production-oriented business management software for manufacturers, processors, distributors, and the graphic communications industry. The company delivers enterprise solutions including ERP, MES, WMS, EDI, inventory management, process automation, digital work instructions, and MIS to streamline operations, improve visibility, and optimize production and distribution workflows across industries such as seafood, food & beverage, aerospace, automotive, electronics, and printing. CAI supports deployment, implementation, and ongoing customer support for integrated, end-to-end software suites and enabling apps aimed at midmarket and enterprise customers.

📋 Description

• Lead individual implementation, upgrade and installation projects to a successful conclusion in accordance with CAI's methodology • Provide post-go-live support and ongoing consultancy to customers • Partner with colleagues across all business areas to ensure an excellent customer experience • Mentor and provide application training to colleagues and new hires • Maintain a high standard of personal administration • Participate in team-based activities • Provide regular status and activity reports according to company practice • Learn CAI's products to deliver training and consultancy effectively • Travel occasionally to customer sites across Europe, Scandinavia, Africa and the Middle East

🎯 Requirements

• Fluency in verbal and written English and French • Ability to troubleshoot server and system issues • Strong knowledge of Windows Server environments, including services, configuration and connectivity • Experience supporting installations, upgrades and integrations • Experience with Crystal Reports • SQL Server knowledge, including writing SELECT and UPDATE scripts • Ability to configure and troubleshoot Windows IIS • Experience in the print industry is a plus, but not essential • Positive attitude and consistently professional demeanour • Ability to define objectives and lead internal and external teams • Strong organisational, interpersonal and time-management skills • Goal-oriented, able to multitask in a fast-paced environment • Ability to work independently and cohesively within a remote team • Flexible approach to scheduling and managing competing priorities • Self-directed and self-motivated • Genuine interest in working directly with clients and building relationships • Strong problem-solving skills and ownership of issues through resolution • Good commercial awareness and ability to identify and act on billing opportunities

🏖️ Benefits

• Remote position • Occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East • Mentor and provide application training to colleagues and new hires • Participate in team-based activities