Payment Operations Engineer

Job not on LinkedIn

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caliza

WebsiteLinkedInAll Job Openings

2 - 10 employees

💳 Fintech

₿ Crypto

🔌 API

💰 $8.5M Seed Round - Caliza on 2024-07

Fintech • Crypto • API

Caliza is a fintech platform that provides compliant, real-time payments and USD account infrastructure for global businesses. It offers both a Dashboard and developer-friendly APIs to manage global treasury, multi-currency accounts, FX, instant cross-border payouts, named USD accounts, and stablecoin-enabled payment rails and custody. Caliza targets use cases including marketplace and platform payouts, remittances, international payroll, supply chain finance, import/export payments, and embedded banking features (ACH/wires). The company emphasizes built-in compliance (bank-grade KYC/KYB, sanctions/PEP screening, transaction monitoring), enterprise-grade security, and partnerships with regulated financial institutions (e. g. , Circle, HSBC, regional banks).

📋 Description

• Serve as the technical point of contact for customers with payment problems • Answer technical API questions from live customers, including failed webhooks, error codes and unexpected payment statuses • Trace payments across the API, internal systems, ledger, partner banks, payment rails and blockchains • Determine expected behavior versus genuine bugs and escalate confirmed bugs to engineering with clear evidence • Work with partner banks and providers on investigations, returns and recalls • Support compliance with information requests about specific payments • Tag issue root causes to enable permanent fixes • Review new payment rails and corridors before launch from an operational perspective • Write SQL queries and scripts to automate repetitive work • Learn payment flows end to end across fiat rails and stablecoins • Handle most customer payment issues independently within three months • Own customer payment investigations during working hours and keep customers informed through resolution • Write runbooks for recurring issues • Build at least one tool or automation that measurably reduces manual work

🎯 Requirements

• 3+ years in a technical, customer-facing role at a fintech, payments company, bank or API-first business, such as technical support, payment operations or implementation • Solid understanding of payment statuses, settlement, cutoffs, finality, returns and recalls • Comfort reading JSON API requests, logs and webhooks • Working SQL and some scripting in Python or similar • Hands-on experience using AI tools in daily work for scripting, investigation or documentation, with judgment to check their output • Methodical approach to investigations, forming and checking hypotheses • Clear, calm communication with customers • Comfort with high autonomy and ambiguity in a fast-moving, remote startup • Professional English required • Must be authorized to work in country of residence • Visa sponsorship is not available • Background check may include criminal history, employment and education verification, and sanctions screening • Nice to have: experience with Fedwire, ACH, SPEI, SEPA or CNAPS; experience across more than one region; familiarity with ISO 20022 payment messages; experience with stablecoins, crypto wallets or block explorers; experience with partner or sponsor banks; familiarity with double-entry accounting and reconciliation

🏖️ Benefits

• Benefits may include health coverage • Paid time off and holidays • Home office or equipment allowance • Professional development budget • In-person team offsites • Candidates based outside the US may be employed through an employer of record or engaged as contractors, with pay and benefits structured to local law and market practice • Reasonable accommodations during the hiring process