Customer Success Support Specialist

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February 8

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CallsU

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B2B • SaaS • Telecommunications

CallsU is a company specialized in providing high-quality, customized phone call solutions to boost business conversions. By combining business data with decades of sales expertise, CallsU conducts localized calls that are designed to meet the specific goals and target customers of a business. Operating in over 190 countries and proficient in more than 40 languages, CallsU utilizes professional callers to deliver empathetic human interactions, backed by advanced call analytics. Their telemarketing services extend across the customer journey—from awareness to retention—ensuring valuable customer experiences and relationships. The company serves a variety of industries including financial services, automotive, government, legal, iGaming, insurance, and more, aiming to be the ideal extension of a business’s sales team with seamless integration options like APIs.

11 - 50 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Provide direct operational support to clients, actively participating in the execution of tasks within the OPS department. • Collaborate closely with internal teams and team members to understand client requirements. • Meet clients, analyze their needs and coordinate with the Key Account Manager. • Manage, update and create marketing campaigns. • Actively use our software, staying up-to-date on functionalities. • Serve as a proactive problem solver, addressing client concerns and internal challenges. • Apply strong technical skills in software technologies and data file processing. • Utilize CRM technology for effective documentation and workflow management. • Lead the execution of operational tasks for a seamless client experience. • Manage onboarding processes for new clients and provide hands-on support. • Facilitate communication between clients and internal technical teams.

🎯 Requirements

• Proven experience in an account support role. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail. • Ability to work effectively in a fast-paced, team-oriented environment. • Proficiency in Microsoft Office suite. • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).