Customer Support Representative

Job not on LinkedIn

🕒 February 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cambium Learning Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence

Cambium Learning Group is a company focused on providing essential educational solutions through a family of companies. They create experiences designed to help educators and students succeed by leveraging technology, including artificial intelligence and machine learning. Cambium Learning Group's brands are among the most respected in the edtech sector, supporting meaningful work and innovation in education. Their commitment is reflected in their dedication to making every learning moment valuable and impactful.

📋 Description

• Provides technical support to customers via phone, chat, email, and other channels • Educating teachers and administrators on how to use products • Create and update cases with customer inquiries via CRM systems • Troubleshoot application and access issues for customers as needed • Explaining reports and usage within programs to customers • Report defects and feature requests to development team • Continually improves technical knowledge and service skills • Continually improves company knowledge of products and services • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers • Has direct impact in making our customers successful through increasing their product understanding

🎯 Requirements

• Experience in customer service or technical support through multiple communication channels (phone, email, chat services) • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops. • Ability and desire to learn new features and particulars of software applications • Excellent communication skills • Bilingual (Spanish/English) a plus!

🏖️ Benefits

• Dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences.